Privacy policy

Disclaimer & Privacy

This website is owned by:
Simovision bv
Vriendschapsstraat 30
3090 Overijse
Belgium

Tel: +32 (0)2 769 70 00
E-mail: order@simovision.eu
VAT: BE 0875.942.068

By accessing and using this website, you expressly agree to the following general terms and conditions regarding Privacy & Cookie policy:

Simovision bv processes personal data in accordance with this privacy statement. For further information, questions or comments regarding our privacy policy, please visit www.simovision.com or contact us by email at order@simovision.eu.

Purposes of processing

Simovision bv collects and processes the personal data of customers for customer and order management (including customer administration, tracking orders/deliveries, invoicing, monitoring solvency, and sending marketing and personalised advertising).

Legal bases for processing

Personal data is processed on the basis of Article 6.1 of the General Data Protection Regulation:

(a) consent
(b) necessary for the pursuit of our legitimate interest in conducting business.

To the extent that the processing of personal data takes place on the basis of Article 6.1(a) (consent), the customer always has the right to withdraw the given consent.

Transfer to third parties

Where necessary to achieve the stated purposes, the customer's personal data may be shared with other companies (of Simovision bv) within the European and non-European Economic Area that are directly or indirectly affiliated with Simovision bv, or with any other partner of Simovision bv. Simovision bv guarantees that these recipients will take the necessary technical and organisational measures to protect personal data.

Retention period

Personal data processed for customer management will be retained for the period necessary to comply with legal requirements (including in the area of order processing and accounting). Personal data processed for marketing purposes will be retained until the person concerned requests its deletion.

Right of access, rectification, erasure, restriction, objection and portability of personal data

The customer has the right at all times to access their personal data and may have it corrected if it is inaccurate or incomplete, have it deleted, have its processing restricted, and object to the processing of their personal data on the basis of Article 6.1(e) or (f), including profiling based on those provisions. Furthermore, the customer has the right to obtain a copy (in a structured, commonly used and machine-readable format) of their personal data and to have the personal data transferred to another company.

In order to exercise the above rights, the customer is asked to:

adjust the settings of their customer account themselves; and/or
send an email to the following address: order@simovision.eu

Direct marketing and professional communications

Simovision processes certain personal data of medical professionals (such as name, work address, email address and specialisation) on the basis of its legitimate interest in bringing its products, services and innovations to the attention of professionals in the medical sector. This interest consists of providing relevant information about optical and medical products, training, events and other professional services that align with the activities of medical practitioners.

Processing is limited to data that has been made public by the data subject themselves (for example via professional registers, hospitals or practice websites) or that was communicated directly in the context of a professional relationship with Simovision. This processing is based on Article 6(1)(f) of the General Data Protection Regulation (GDPR).

Simovision takes reasonable measures to limit the impact on privacy:

Communications are aimed at professional purposes and are sent at an appropriate frequency.
Every recipient has the right at all times to object to receiving such communications (via an unsubscribe link or by contacting order@simovision.eu).

The customer has the right to object free of charge to any processing of their personal data for direct marketing purposes. Upon objection, Simovision will immediately stop sending marketing messages to that person.

When you register for a newsletter, training or event organised by Simovision, we process your data to inform you about similar future activities. Here too we rely on our legitimate interest in informing medical professionals about relevant developments. You can unsubscribe at any time via the link at the bottom of each message.

Complaints

The customer has the right to lodge a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels – contact@apd-gba.be).

Use of Cookies

During a visit to the website, 'cookies' may be placed on the hard drive of your computer in order to better tailor the website to the needs of returning visitors.

Internet browsers such as Internet Explorer®, Mozilla Firefox® or Google Chrome® allow you to prevent the use of cookies, receive a warning when a cookie is installed, or delete cookies from your hard drive afterwards. Please consult the help function of your internet browser for more information.

This website may also use cookies that track which products or services you may be interested in based on the pages you visit on this website. Using these cookies and with the tools of Google's advertising network (Google AdWords, Google Analytics, the Google Display Network and DoubleClick), we may show you advertisements for products and services you may be interested in on other websites that are part of the Google advertising network. This technology is called 'remarketing'. These cookies do not, however, contain any personal data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage.

Google may provide this information to third parties if Google is legally required to do so, or insofar as those third parties process the information on behalf of Google. Google will not combine your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser. Please note, however, that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes described above.

HubSpot

This website uses HubSpot, an Inbound Marketing platform offered by HubSpot, Inc. HubSpot uses cookies and forms to analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by HubSpot on servers in the United States. HubSpot uses this information to track how you use the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage.

HubSpot may provide this information to third parties if HubSpot is legally required to do so, or insofar as those third parties process the information on behalf of HubSpot. HubSpot will not combine your IP address with any other data held by HubSpot. You may refuse the use of cookies by selecting the appropriate settings in your browser. Please note, however, that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by HubSpot in the manner and for the purposes described above.

Microsoft Clarity

Our website uses Microsoft Clarity, an analytics and user experience tool provided by Microsoft Corporation. Clarity helps us understand how visitors use our website so that we can improve content, navigation and user experience. Clarity records, among other things, mouse movements, click behaviour, scroll behaviour and interactions with elements on the website. This data is anonymised and not used to identify individual visitors.

Clarity uses cookies and similar technologies to collect information about the use of the website, including:

technical data about the device and browser (such as screen resolution, operating system and browser version);
session IDs and hashed (non-traceable) user or page data;
navigation and interaction patterns on the website.

Information collected via Clarity may be shared with Microsoft and used for analytical and advertising purposes, as described in the Microsoft Privacy Statement. The processing of data by Clarity is based on our legitimate interest in gaining insight into the use of our website and improving it (Article 6(1)(f) of the GDPR).

Intellectual Property Rights

The content of this website, including trademarks, logos, drawings, data, product or company names, texts, images, documents, etc., is protected by intellectual property rights and belongs to Simovision bv or rights-holding third parties.

Limitation of Liability

The information on this website is of a general nature. The information is not tailored to personal or specific circumstances and therefore cannot be considered personal, professional or legal advice to the user. If you require specific or personal advice, you may always consult our Customer Service at +32 (0)2 769 70 00 or via order@simovision.eu.

Simovision bv makes every effort to ensure that the information made available is complete, correct, accurate and up to date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the website is unavailable, Simovision bv will make every possible effort to rectify this as quickly as possible.

However, Simovision bv cannot be held liable for any direct or indirect damage arising from the use of the information on this website. If you notice any inaccuracies in the information made available via the website, you may contact the website administrator at +32 (0)2 769 70 00.

The content of the website (including links) may be adjusted, modified or supplemented at any time without notice or notification. Simovision bv provides no guarantees regarding the proper functioning of the website and cannot be held liable in any way for any malfunction or temporary (un)availability of the website, or for any form of damage, direct or indirect, arising from access to or use of the website.

Simovision bv cannot under any circumstances be held liable towards anyone, directly or indirectly, in a special or other manner, for damage due to the use of this website or any other website – in particular as a result of links or hyperlinks – including without limitation all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other property of the user.

The website may contain hyperlinks to websites or pages of third parties or its partners, or may refer to them indirectly. The placement of links to these websites or pages does not in any way imply an implicit endorsement of their content. Simovision bv expressly states that it has no control over the content or other characteristics of these websites and cannot under any circumstances be held liable for their content or characteristics, or for any other form of damage resulting from their use.

Applicable Law and Competent Courts

Belgian law applies to this website. In the event of a dispute, only the courts of the district of Brussels have jurisdiction.